Exico Connectors - Warranty
Exico Connectors is a wholesale supplier of network connectivity products to the Telecommunications and CCTV Security industries. It is wholly owned by EQL International Marketing Pty Ltd, a company registered in the state of New South Wales, Australia. EQL International Marketing Pty Ltd is the holding company for a number of companies in the EQL group of companies which includes EQL Telecommunications and Exico Connectors.EQL International Marketing was established in April 1994 and incorporated in October 2001 with a name change to EQL International Marketing Pty Ltd.
The company has since enjoyed strong growth through adopting a strict set of quality disciplines and policies to achieve total customer satisfaction, maintaining highly competitive pricing, investment in R&D and forming key strategic partnerships as well as developing a strong and growing world wide distribution network.
Exico Connectors has been formed to focus on the network connectivity market both within Australia and Internationally where its parent company has been operating successfully for over 15 years.
Exico Connectors's parent company, EQL International Marketing Pty Ltd, is 100% debt free and in a strong position to support its customers with a comprehensive range of products that are specifically tailored for the Telecommunications and CCTV Security Industries.
EQL International Marketing Pty. Ltd. warrants that the Products will perform in accordance with the product information provided by the Company. If during the period of twelve months from the date of receipt of the Products, the Products are found to be defective and not in compliance with this warranty the Company agrees to provide replacement Products subject to the customer removing and returning the defective Product to the Company at the Customers own cost.
Any remedy shall only be available to the Customer or its Client if the Products have been stored, maintained, installed, or operated by the Customer or its Client without damage or misuse and strictly in the manner prescribed by the Company and in accordance with all applicable regulations and have not been repaired or altered without the express approval of the Company.
Products returned within their warranty period that have been Misused, Abused or exposed to damage due to incorrect installation, lightning and excessive voltage will not be repaired under warranty. If required, EQL will quote the cost of repair and if the quote is accepted, the products will be repaired and returned to the customer, with an Invoice for the accepted cost.
Where the Products include other manufacturer's products, any warranty which may be given by the Company only applies to the extent the Company receives the benefit of that other manufacturer's warranty.
To the extent permitted by law and except as provided herein, all implied conditions, warranties, and representations are hereby expressly negated and excluded.
The Company shall not be liable for failure to perform or complete any of its obligations hereunder due to causes beyond the reasonable control of the Company.
Short Delivery or Wrongly Delivered Products
Claims for short delivery or wrongly delivered products must be made by phone, fax or email. For short delivery, where the quantity delivered does not match the Invoice or Packing List, EQL will make good the short delivery. For a wrong product delivery the Purchaser is to return the product to EQL to exchange for the correct product.
In the event of a wrong product being ordered by the Purchaser, approval for exchanging the product must be obtained from EQL prior to the goods being returned, which approval will be at the sole discretion of EQL. Such returns will incur a restocking fee of 20% of the order value, and will be enforced at the discretion of EQL.
The issuing of a credit may be refused at EQL’s discretion if:
- The goods were returned to EQL without EQL’s prior knowledge
- The returned goods are not in “As New” condition (i.e. the unit is damaged or not in original packaging)
- The returned goods were supplied by EQL as a special order by the purchaser.
Unless the Customer gives written notice within 7 days after receipt of the Products then the delivery of the Products shall be deemed to be in complete compliance with and in satisfaction of the order and the Customer waives any claim whatsoever against the Company in respect of short delivery of the Products. Notice shall be given by phone to +61 2 9824 5680, facsimile to +61 2 9824 5685 or by email to email@example.com