Exico Connectors - Warranty

Background

Exico Connectors is a wholesale supplier of CCTV connectivity products to the security trade industry only.  It is wholly owned by EQL International Marketing Pty Ltd, a company registered in the state of New South Wales, Australia. EQL International Marketing Pty Ltd is the holding company for a number of companies in the EQL group of companies which includes EQL Telecommunications and EQL Teleconnect. EQL International Marketing was established in April 1994 and incorporated in October 2001 with a name change to EQL International Marketing Pty Ltd. The company has since enjoyed strong growth through adopting a strict set of quality disciplines and policies to achieve total customer satisfaction, maintaining highly competitive pricing, investment in R&D and forming key strategic partnerships as well as developing a strong and growing world wide distribution network.

Exico Connectors has been formed to focus on the CCTV connectivity market both within Australia and Internationally where its parent company has been operating successfully for over 12 years.

Exico's parent company, EQL International Marketing Pty Ltd, is 100% debt free and in a strong position to support its customers with a comprehensive range of products that are specifically tailored for the CCTV industry.

Warranty

Exico Connectors warrant its products to be free from defects for 12 calendar months from the date of delivery. In the unlikely event of a defect, the defective product is to be returned to Exico Connectors for examination by its Engineers and if the defect is due to manufacturing and not misuse or abuse, Exico Connectors will replace the defective part at no cost to the Purchaser.

Defective or Wrong Product on Arrival

Claims for defective or wrong shipment of a product must be made within 7 days of delivery. Replacement of the product will require the Purchaser to return the product to Exico Connectors at its business address prior to the replacement product being shipped. In the event of a wrong product being ordered by the Purchaser, approval for exchanging the product must be obtained from Exico Connectors prior to the goods being returned, which approval will be at the sole discretion of Exico Connectors.